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05 · Healthcare

Care that speaks to every person in the journey.

A patient, their caregiver, and their insurer are all involved in the same treatment decision — but each needs completely different information to act. Right now, they all get the same pamphlet.

HEALTH CARE
The Problem

Same treatment. Same pamphlet for everyone.

The patient is overwhelmed and needs empathy, plain language, and visual recovery milestones. The caregiver needs medication schedules, wound care protocols, and warning signs. The insurer needs procedure codes, pre-authorization requirements, and cost documentation.

Right now they all get the same PDF discharge packet. The patient is confused. The caregiver is overwhelmed. The insurer calls for clarification. Readmission risk climbs because nobody had what they needed to act correctly.

HEALTH CARE
The Pistoola Approach

Every person in the care circle, their own journey.

The patient sees a visual timeline with recovery milestones, pain management in plain language, and emotional support resources. The caregiver sees medication schedules, daily protocols, and warning signs. The insurer sees procedure codes, pre-auth documentation, and cost breakdowns.

Care teams see which patient hasn't opened their recovery guide, which caregiver paused on medication instructions, which insurer is waiting for documentation. Interventions happen before problems become emergencies.

Experience it yourself
HEALTH CARE
Different Roles, Different Needs

Same process. Every person needs something different.

Here's what different stakeholders in healthcare actually need to see — and what they currently get instead.

The Patient
Needs to see
  • Visual recovery timeline
  • plain-language explanations
  • pain management guidance
  • emotional support
The Caregiver
Needs to see
  • Medication schedule and dosage
  • wound care protocols
  • warning signs
  • when to call care team
The Insurer
Needs to see
  • Procedure codes
  • pre-authorization requirements
  • cost breakdown
  • coverage timeline
The Reality

Why one message to a room of many stops working.

80%
Of patients forget most of what their doctor tells them by the time they leave
$100B+
Annual cost of readmissions due to poor patient understanding
40%
Reduction in readmissions with personalized patient education
"
Our readmission rate for hip replacements dropped 30% in six months. Patients understood their recovery. Caregivers knew when to act. Everyone got what they needed.
MT
Dr. Michael Torres
Chief Medical Officer · Regional Health System

Ready to give every stakeholder their own experience?

See how Pistoola works for healthcare — book a demo built around your actual situation.