A patient, their caregiver, and their insurer are all involved in the same treatment decision — but each needs completely different information. Pistoola Heal delivers HIPAA-compliant journeys shaped to each role in the care circle.
The patient is overwhelmed and needs empathy, plain language, and next steps. The caregiver needs practical protocols, medication schedules, and warning signs. The insurer needs procedure codes, pre-authorization requirements, and cost breakdowns.
Right now they all get the same PDF. The patient is confused. The caregiver is overwhelmed. The insurer is calling for clarification. Nobody has what they actually need.
The patient sees a visual timeline with recovery milestones, pain management guidance, and empathetic explanations. The caregiver sees medication schedules, wound care protocols, and warning signs to watch for. The insurer sees procedure codes, pre-auth requirements, and cost documentation.
Same treatment plan. Three completely different, HIPAA-compliant experiences — each built for exactly the role they play in recovery.
Experience it yourself →
The same care journey, delivered three ways — because three people need different things to succeed.
The care team sees which patient hasn't opened their recovery guide, which caregiver paused on medication instructions, which insurer is still waiting for documentation. Interventions happen before problems become emergencies.
You stop finding out at readmission that the patient never understood the plan. You catch it in week one.
